Privacy Policy
At Duroob Al Kaaba, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Who We Are
Duroob Al Kaaba is a UK-based travel agency providing Umrah and related travel services. Our registered office is located at:
23 Lydgate Drive, BD7 2QR, Bradford, United Kingdom.
2. What Information We Collect
We may collect and process the following types of personal data:
- Full name
- Email address
- Phone number and WhatsApp number
- Passport and travel document information
- Payment information (processed securely via third-party providers)
- IP address and browser information (via cookies and analytics)
3. How We Use Your Information
We use your personal data to:
- Process your Umrah and travel bookings
- Communicate with you regarding inquiries and reservations
- Send booking confirmations and travel updates
- Improve our website and services
- Comply with legal and regulatory requirements
4. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Trusted travel partners such as airlines, hotels, and visa processing agencies
- Our payment processing providers
- UK or Saudi regulatory authorities where legally required
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
6. Your Data Protection Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Withdraw consent at any time
- Complain to the Information Commissioner’s Office (ICO)
7. Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
8. Cookies
Our website uses cookies to enhance your browsing experience and collect usage statistics. You may disable cookies in your browser settings.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@duroobalkaaba.com
Phone: +44 208 126 1228